Machines break less frequently than you think (December 1, 2011)

In the early 1980's I worked at IBM's UK Research and Development HQ: Hursley Park near Winchester. Along the corridor from the lab in which I worked lurked a trusty drinks machine — mine's a 13 with extra whitener.

Curious

The aforementioned vending machine would sometimes be adorned with a note: "Out of Order". And sometimes this note would be stuck across the select-and-pay panel. Being younger and quite possibly stupid, I'd experiment. The label, no matter how poorly presented had a kind of power one associated with the security guards on site: their mission in life was to make your day somehow lack any sense of well-being, fun or enjoyment. Anyway. I used to remove the label, insert my 10 pence, select a beverage, press vend and wait expectantly. And everytime it would whir into action. Well, OK, most of the time….

Out-of-order

 

Observation

This pattern has continued to the extent that my approach to almost anything that's reported as broken is: "it's probably working".

Mantra (my V&O)

Machines are rarely as broken as people's impression of them.