• Forensic marketing
• TFM&A 2011 — A black swan event?
• To see and be seen
• When the going gets tough
• The fuel of change
• People Power Part 2
• 1 Million Younglings
• Content Orchestration & Influence Measurement - C.O.I.M
• Fair exchange is no robbery
• Is WEM for Local Gov?
• Selling Futures — when will "then" be "now"?
• Tweeting authorities
• Decisions, decisions...
• Local Authorities on Facebook
• Open for business
• Product Sets & the role of Marketing
• How social is your Local Authority?
• Customer advocacy in software development
• The Profit Imperative
• Surviving uncertainty
• The importance of Values & Opinions (V&O)
• Content is the significant-other-half
• iPad or Kindle?
• Personalisation old and new
• The Interweb is changing at a pace!
• Tips for interviewees
• Marketing and Advertising Freeze at .GOV.UK and associated agencies
• Sea Change: time for another web arena prediction
• 27 Brands on Facebook, 1 noticeable #brandfail #FB
• Digital PR, listening is the new talking